Our Safety Performance

At Amazon, we obsess over data because it helps us assess the effectiveness of our efforts, identify where we can improve, and continue to innovate.

Amazon Fulfillment Center BWI2 - Baltimore, MD
Amazon Fulfillment Center BWI2 - Baltimore, MD
Amazon Fulfillment Center BWI2 - Baltimore, MD
Key Highlights

We’ve made meaningful and measurable progress over the last four years—but there’s more to do.

Our global recordable incident rate has improved 30% over the past four years.
Our global lost time incident rate has improved 60% over the past four years.
Our global recordable incident rate has improved 8% since 2022.
Our global lost time incident rate has improved 16% since 2022.
Our workforce in operations has grown to over 1.1M people globally.
Our Safety Standards

Our commitment to improve is embedded in a safety management system that is aligned to the ISO 45001:2018 international standard for health and safety management—a voluntary framework that’s generally considered the best in the world.

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A core part of our system is using a risk management approach to guide prioritization and decision making, which includes: identifying and removing hazards; evaluating our adherence to standards through audits; and continually improving safety in our operations. We use a variety of risk mitigation measures and prioritize them according to a hierarchy of controls. Also, we invest in high-impact solutions that reduce risk and make our machines, equipment, and processes safer, while at the same time implementing a variety of preventive measures such as training, standard operating procedures, and personal protective equipment.

Below we can see how these measures improved our safety performance between 2019-2023.

Recordable Incident Rate (RIR)

RIR denotes how often an injury or illness occurs at work—measured in injuries per 200,000 working hours—according to local occupational safety and health reporting requirements.

Lost Time Incident Rate (LTIR)

LTIR measures the number of injuries and illnesses that result in time away from work.

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Reporting Safety in the U.S.

OSHA Reporting

Federal U.S. law requires some employers, including Amazon, to submit annual workplace injury and illness data to the U.S. Occupational Safety and Health Administration (OSHA), which then becomes publicly available once the reporting period closes annually in March (i.e., 2023 data is available in April 2024).

Bureau of Labor statistics

BLS annually reports on workplace injuries and illnesses, with the most recent data being 2022 (i.e., 2022 data was released in November 2023). Due to the nature and size of our operations, we compare ourselves against two NAICS categories: 493110 - General Warehousing and Storage for establishments with more than 1000 employees, and 492100 - Courier and Express Delivery Services for establishments between 250 and 999 employees.

Below you will see how we compared with these statistics in 2022 and 2023.

Comparing Recordable Incident Rates (RIR)

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Comparing Lost Time Incident Rate (LTIR)

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Since the day that I walked through the door in 2017, Amazon’s obsession and ownership of safety was very obvious. I love that everyone has a voice and the ability to raise the bar on safety. Recently, I had the opportunity to lead an initiative that streamlines and simplifies how safety announcements and alerts are delivered to technicians in the North American Sort Center network. With the help of my team, we quickly identified a solution and implemented it across all 113 of our North American Sort Centers in a matter of weeks!
Regional Maintenance Manager NASC
Harnessing the Power of Our People

Getting unvarnished feedback about safety from both our employees and our front-line managerial leaders at our sites around the world is crucial to continuous improvement.

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Safety Leadership Index (SLI)
We invented SLI in 2018 to measure employee and leader perceptions of our safety and maintain a pulse on the people who know our safety efforts the best. In 2022, through SLI, we engaged over 1.4 million operations employees across more than 3,300 sites in 34 countries. In 2023, we are expanding SLI by introducing two new components that target increasing employee knowledge retention and assessing leader accountability.
Employee Safety Observations
In 2022, we improved our employee-led safety observation program to make it easier for employees to report safety suggestions and concerns. By actively looking for potential hazards, our employees become more aware of safety and feel engaged and empowered to speak up about safety concerns.
Associate (Employee) Safety Committees
In 2022, 197,509 Amazon employees participated in over 10,000 safety meetings held at Amazon sites worldwide, allowing engagement on continuous improvement, corrective action and future planning. In 2022, Associate Safety Committees at Amazon developed nearly 25,000 actions to increase safety at their sites.
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