Our Safety Performance
At Amazon, we obsess over data because it helps us assess the effectiveness of our efforts, identify where we can improve, and continue to innovate.
We’ve made meaningful and measurable progress over the last four years—but there’s more to do.
Our commitment to improve is embedded in a safety management system that is aligned to the ISO 45001:2018 international standard for health and safety management—a voluntary framework that’s generally considered the best in the world.
A core part of our system is using a risk management approach to guide prioritization and decision making, which includes: identifying and removing hazards; evaluating our adherence to standards through audits; and continually improving safety in our operations. We use a variety of risk mitigation measures and prioritize them according to a hierarchy of controls. Also, we invest in high-impact solutions that reduce risk and make our machines, equipment, and processes safer, while at the same time implementing a variety of preventive measures such as training, standard operating procedures, and personal protective equipment.
Below we can see how these measures improved our safety performance between 2019-2022.
Federal U.S. law requires some employers, including Amazon, to submit annual workplace injury and illness data to the U.S. Occupational Safety and Health Administration (OSHA), which then becomes publicly available once the reporting period closes annually in March (i.e., 2022 data is available in April 2023).
Bureau of Labor statistics
BLS annually reports on workplace injuries and illnesses, with the most recent data being 2021 (i.e., 2021 data was released in November 2022). Due to the nature and size of our operations, we compare ourselves against two NAICS categories: 493110 - General Warehousing and Storage for establishments with more than 1000 employees, and 492100 - Courier and Express Delivery Services for establishments between 250 and 999 employees.
Below you will see how we compared with these statistics in 2021 and 2022.
Since the day that I walked through the door in 2017, Amazon’s obsession and ownership of safety was very obvious. I love that everyone has a voice and the ability to raise the bar on safety. Recently, I had the opportunity to lead an initiative that streamlines and simplifies how safety announcements and alerts are delivered to technicians in the North American Sort Center network. With the help of my team, we quickly identified a solution and implemented it across all 113 of our North American Sort Centers in a matter of weeks!
Getting unvarnished feedback about safety from both our employees and our front-line managerial leaders at our sites around the world is crucial to continuous improvement.